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Responsible Gaming at TrustDice

At TrustDice Casino, we are fully committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is designed to give you the tools, resources, and support you need to stay in control of your play at all times. We take this responsibility seriously, and we encourage every player using our platform to familiarise themselves with the guidance below.

Our Commitment to Player Safety

Here at TrustDice, we operate under the Curaçao Gaming Control Board licence (OGL/2024/664/0280), issued on 16 July 2024, and we are owned and operated by Satoshi Gaming Group N.V. This regulatory framework requires us to uphold strict player protection standards. We are dedicated to meeting and exceeding those standards by implementing proactive measures that help identify and support players who may be experiencing difficulties with their gambling behaviour.

Our TrustDice platform is strictly for adults. We do not permit individuals under the age of 18 to register, deposit, or participate in any gambling activity on our site. We actively enforce age verification procedures as part of our Know Your Customer (KYC) process, and we reserve the right to request identity documentation at any stage to confirm that our players meet the minimum age requirement. To get started on our platform, visit the TrustDice Casino sign up page where age verification is completed as part of registration.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. At TrustDice, we want to help you recognise the early warning signs so that you can take action before things escalate. We recommend asking yourself the following questions honestly:

  • Do you spend more money gambling than you originally intended?
  • Do you feel anxious, irritable, or restless when you are not gambling?
  • Have you tried to cut down on your gambling but found it difficult to do so?
  • Are you gambling to escape stress, depression, or other emotional difficulties?
  • Have you borrowed money or sold possessions to fund your gambling?
  • Has gambling negatively affected your relationships, work, or finances?
  • Do you chase losses, believing that you will win back what you have lost?

If you answered yes to one or more of these questions, we strongly encourage you to use the self-help tools available on our TrustDice platform or to seek support from a professional organisation. You do not need to face this alone — we are here to help.

Responsible Gaming Tools We Provide

We have developed a comprehensive set of player protection tools that allow you to manage your gambling activity directly through your account. These tools are available to all registered users at no additional cost.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, we will not permit you to deposit beyond that amount within the chosen time frame. If you wish to lower a limit, we apply it immediately. If you wish to increase a limit, we enforce a mandatory cooling-off period before the change takes effect.

Loss Limits

We offer loss limit settings that cap the amount you can lose within a specified period. This tool is particularly useful for players who want to ensure their gaming activity remains within a predetermined budget at our casino.

Wager Limits

We also provide wager limit controls that restrict the maximum stake you can place per bet. This is a practical tool for maintaining healthy betting habits and keeping your gameplay sustainable over time.

Session Time Limits

We understand that time can pass quickly during gaming sessions. Our session time limit feature allows you to set a maximum duration for each gaming session. Once that time is reached, we will notify you and log you out of your account automatically.

Reality Checks

We provide reality check notifications that appear at regular intervals during your session. These pop-up reminders display how long you have been playing and prompt you to consider whether you wish to continue. We encourage all players to take regular breaks and use this feature.

Self-Exclusion

If you feel that you need a more substantial break from gambling, we offer a self-exclusion option. You can choose to self-exclude for a period ranging from a short-term break to a permanent closure of your account. During any active self-exclusion period, we will block your access to your account and you will not be permitted to create a new one. We take self-exclusion requests extremely seriously and process them promptly.

Account Cooling-Off

In addition to self-exclusion, we offer a cooling-off period for players who need a temporary pause. This is a shorter-term measure that restricts your ability to gamble for a defined number of days or weeks without fully closing your account.

Protecting Minors

We are strongly opposed to underage gambling. In addition to our own verification procedures, we recommend that parents and guardians take steps to prevent minors from accessing gambling websites. We suggest using parental control software to restrict access to gambling platforms. Tools such as the following can help:

  • GamBlock — blocks gambling websites on any device
  • NetNanny — comprehensive parental control and content filtering
  • Cybersitter — internet filtering software designed to protect children
  • K9 Web Protection — free browser-based filtering tool

We ask that all adults sharing devices with children or young people ensure that their TrustDice account is logged out and password-protected when not in use.

External Support Organisations

We are committed to directing players towards professional help whenever it is needed. Below are several internationally recognised organisations that offer free, confidential support for those affected by problem gambling:

  • GamCare — www.gamcare.org.uk — support, information and counselling
  • Gamblers Anonymous — www.gamblersanonymous.org — peer support network
  • BeGambleAware — www.begambleaware.org — advice and treatment referrals
  • Gordon Moody Association — residential treatment for gambling addiction
  • Gambling Therapy — www.gamblingtherapy.org — global online support service

We encourage anyone who is struggling — or who is concerned about a friend or family member — to reach out to these services without delay.

Contacting Our Team

Our TrustDice support team is available 24 hours a day, 7 days a week via live chat, with an average response time of just 60 seconds. If you have concerns about your gambling behaviour, your account settings, or wish to activate any of the responsible gaming tools described above, please do not hesitate to get in touch. You can also reach us by email at compliance@trustdice.win.

We are here to ensure that your experience remains positive, controlled, and enjoyable. Responsible gambling is not just a policy at TrustDice — it is a core part of everything we do. We also invite you to explore our TrustDice Casino bonuses, all of which are offered within a framework that prioritises your wellbeing and safety.

Content updated: July 23, 2026