TrustDice Casino Privacy Policy

At TrustDice Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at trustdice.win. Whether you are exploring our TrustDice bonus code offers, logging in via the TrustDice login page, or contacting our support team, this document governs how your data is handled. We encourage you to read this policy carefully before using our services.

1. Who We Are

TrustDice Casino is operated by Satoshi Gaming Group N.V., registered with the Curaçao Chamber of Commerce under number 151832. Payments are processed by Tahiti Technology Limited (HE 460877), located at 79 Spyrou Kyprianou Avenue, Limassol, Cyprus. We hold a gaming licence issued by the Curaçao Gaming Control Board (GCB), reference OGL/2024/664/0280, issued on 16 July 2024. When we refer to "we", "us", or "our" throughout this policy, we are referring to these entities collectively as the operator of TrustDice.

2. Information We Collect

We may collect the following categories of personal data when you register, use, or interact with our platform:

2.1 Registration and Account Data

Full name, date of birth, and email address
Username and password (stored in encrypted form)
Country of residence and preferred language
Contact details provided when you use TrustDice Casino login features

2.2 Financial and Transaction Data

Cryptocurrency wallet addresses (BTC, ETH, USDT, USDC, LTC, DOGE, SOL, XRP, TRX, EOS and 50+ altcoins)
Fiat payment details including card numbers (partially masked), SEPA, Apple Pay, and bank transfer information
Deposit and withdrawal history, including transaction amounts and timestamps
Web3 wallet connections via MetaMask, Trust Wallet, Phantom, WalletConnect, or Ledger

2.3 Gaming and Behavioural Data

Game activity across our 10,000+ titles including slots, live casino, originals, and sports betting
Wager history used to calculate rakeback and Satoshi Club loyalty points
Participation in promotions such as the TrustDice no deposit bonus, free spins offers, and promo code campaigns
Interaction with the TrustDice app and mobile platform

2.4 Technical and Device Data

IP address, browser type, operating system, and device identifiers
Cookies, pixel tags, and similar tracking technologies
Log data including access times, pages viewed, and referral URLs

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To verify your identity and maintain account security on our TrustDice platform
To process deposits and withdrawals and prevent fraudulent transactions
To administer bonuses, including the TrustDice promo code and referral code systems
To comply with our legal and regulatory obligations under our Curaçao gaming licence
To conduct responsible gambling assessments and enforce player protections
To personalise your experience and send relevant promotional communications
To improve our services, platform performance, and game offering
To provide customer support via Live Chat, email, Telegram, and Discord

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing is necessary to fulfil our obligations when you use TrustDice Casino services
Legal obligation: We are required to collect and retain certain data under anti-money laundering and gaming regulations
Legitimate interests: We process data to protect our platform from fraud and to improve service quality
Consent: Where you have opted in to marketing communications or non-essential cookies

5. Cookies and Tracking Technologies

Our TrustDice Casino website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of our platform, including the TrustDice login process and access to promotional features.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

Payment processors and cryptocurrency service providers facilitating your transactions
Game software providers who power our casino and live dealer content
Identity verification and KYC compliance partners
Regulatory and law enforcement authorities when required by applicable law
IT and cloud service providers who support our infrastructure under strict data processing agreements

7. Restricted Countries and Data Transfers

We do not offer our services to residents of certain jurisdictions, including the Netherlands, France, the United Kingdom, Australia, Spain, Singapore, China (including SARs), Sweden, the United States of America (and its dependencies, military bases and territories), Norway, and the Dutch Caribbean Islands. If you access our platform from one of these territories, we may process limited data solely for the purpose of enforcing this restriction. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Financial records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering legislation. You may request deletion of your data subject to our legal retention obligations.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete data
The right to request erasure of your data where no legal obligation requires us to retain it
The right to object to or restrict certain types of processing
The right to data portability in a commonly used electronic format
The right to withdraw consent where processing is based on your prior consent

To exercise any of these rights, please contact us at compliance@trustdice.win. We will respond to your request within the timeframe required by applicable law.

10. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our TrustDice Casino infrastructure uses SSL encryption, secure wallet integrations, and access controls to safeguard your information. While no system can guarantee absolute security, we continuously review and update our security practices to address emerging risks.

11. Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered an account or provided personal information, we will take immediate steps to close that account and delete the relevant data.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offering. When we make material changes, we will notify you through a prominent notice on the TrustDice Casino platform or by email. Your continued use of our services following such notice constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data subject rights, please reach out to us through the following channels:

Compliance enquiries: compliance@trustdice.win
VIP and account support: vip@trustdice.win
Live Chat: Available 24/7 directly on our website with an average response time of 60 seconds

We are committed to addressing your concerns promptly and transparently. At TrustDice Casino, your trust is the foundation of everything we do, and protecting your personal information is a responsibility we take with the utmost seriousness.

Content updated: July 23, 2026